Isabella Flores
Behr Deck Restore paint has received mixed reviews, with some customers expressing disappointment and others claiming that their decks have been ruined due to peeling and lifting paint. There is also mention of a class-action lawsuit against Behr regarding their DeckOver paint product, which allegedly peeled and lifted within months of application. Behr offers a limited warranty for one year from the date of purchase, stating that if the product does not perform as specified, they will provide a refund or replacement. However, it is important to note that labour and costs of labour for application or removal are excluded from the warranty.
| Characteristics | Values |
|---|---|
| Warranty | One year from the date of purchase |
| What the warranty covers | That the product meets manufacturing specifications and performs as specified on the label |
| What to do if the product does not perform as specified | Present proof-of-purchase to Behr Paint Company and they will either furnish an equivalent amount of new product or refund the original purchase price |
| What the warranty does not cover | Labor and costs of labor for the application or removal of any product, and any incidental or consequential damages |
| How to obtain warranty service | Call 1-800-854-0133 |
| Other | Behr Paint Company reserves the right to inspect any and all application of the product prior to processing your claim made under this warranty |
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What You'll Learn
Behr Deck Restore paint has a one-year warranty
It is important to note that the warranty does not cover labour costs or incidental damages. Additionally, the Behr Paint Company reserves the right to inspect the application of the product before processing any claims made under the warranty. Some states may have different laws regarding implied warranties and the duration of coverage.
While the Behr Deck Restore paint has a one-year warranty, some reviews indicate that the product has not met expectations, with reports of peeling and lifting within a year of application. There have also been lawsuits and complaints regarding the product's performance.
To make a claim under the warranty, customers can call 1-800-854-0133 and provide proof-of-purchase, such as the original receipt. It is recommended to review the specific terms and conditions of the warranty to understand the coverage and any limitations.
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Some customers have complained about the product's poor quality
Behr Advanced DeckOver paint has received numerous complaints about its poor quality and performance. Several customers have expressed disappointment and frustration with their experience using the product, noting that it peeled off within months or even after just one winter. Some have also mentioned that it lifted and peeled, ruining their decks and requiring them to redo their deck work.
One customer commented that they had to replace about 25% of their deck boards after five years due to the paint trapping moisture, leading to more cracks and rotting. Another issue highlighted is the heat retention of the paint, making it uncomfortable to walk on the deck barefoot.
The product's warranty and customer service have also been a point of contention. While Behr offers a one-year warranty, some customers have had to resort to legal action, with mentions of a class-action lawsuit and a $160 million lawsuit in 2002.
Overall, the consensus among these customers is that the Behr Advanced DeckOver paint is a poor-quality product that does not live up to its promises, resulting in wasted time and money.
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There has been a class-action lawsuit against Behr
Behr DeckOver is a line of products marketed at a premium to comparable stains. Behr claimed that its thicker coating would last longer and require less upkeep than other deck staining products. However, there have been numerous complaints about the product's performance, with consumers reporting that it deteriorated within months of application, peeled, and failed to adhere to surfaces.
There has indeed been a class-action lawsuit against Behr regarding its DeckOver product. The lawsuit claimed that Behr manufactures and sells a line of products under the name "DeckOver" that does not live up to the promises made regarding its performance. Specifically, the lawsuit alleged that DeckOver:
- Deteriorates quickly
- Fails to protect the surfaces to which it is applied
- Fails to adhere to the surfaces to which it is applied
- Causes property damage to the surfaces to which it is applied
The lawsuit was filed by the Gibbs Mura Law Group, a California-based law firm that protects the rights of clients harmed by corporate misconduct. The court granted final approval of a settlement in the lawsuit against Behr and Home Depot on December 19, 2018, with no appeals.
Under the terms of the settlement, consumers who used the product between September 1, 2012, and June 27, 2018, may be able to file a claim for a refund and reimbursement for the removal and/or repair of their deck. To qualify for the settlement, individuals must provide supporting documentation and proof of purchase. It is important to note that the deadline to submit a claim for a refund and/or reimbursement for repairs was February 27, 2019.
Behr admits no wrongdoing under the terms of the settlement but has agreed to pay refunds for the gallons of the DeckOver product used and for any necessary repairs. Class members who are not satisfied with the relief offered may also opt to participate in a free alternative dispute resolution process (ADR).
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The company has offered refunds and replacements to some customers
Behr Advanced DeckOver Paint has been the subject of much criticism, with many customers reporting issues with the product. Several reviews mention that the paint started to peel and lift within a year of application, with some experiencing issues even sooner. In light of these problems, Behr has offered refunds and replacements to some customers.
Behr's warranty policy states that for one year from the date of purchase, the company warrants that the product meets their manufacturing specifications and will perform as specified on the label. If the product is found to be defective within this timeframe, Behr will either provide an equivalent amount of new product or refund the original purchase price. This warranty, however, excludes labour and application costs, as well as any incidental or consequential damages.
Some customers have taken advantage of this warranty, receiving refunds or replacements from the company. One customer reported that they contacted Behr directly and received a refund for the product, as well as additional Behr products. Another customer mentioned that they complained to Behr and were able to get a refund for all the money they spent, including paint, cleaners, rollers, and brushes.
However, not all customers have had positive experiences with Behr's warranty process. One customer shared that they filed a claim but did not receive a response for several years, and only received a check after contacting lawyers involved in the class-action lawsuit against Behr. Another customer stated that they were informed that they filed their claim outside of the submission deadline, even though they had been strung along by the company for over a year.
The issue of peeling and lifting paint has led to a class-action lawsuit against Behr, with customers seeking compensation for the damage caused by the defective product. While some customers have received refunds or replacements, others have been left with the costly task of repairing or replacing their decks, highlighting the mixed experiences customers have had with Behr's warranty and customer support.
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$22.99 $24.99
Rust-Oleum Deck Restore is also facing a class-action lawsuit
Behr Advanced DeckOver® paint is backed by a one-year warranty. However, several customers have complained about the product's poor performance, with some even calling for a lawsuit.
The lawsuit claims that Rust-Oleum's advertising is deceptive and misleading, influencing consumers to pay a premium for products that do not live up to the company's claims. Specifically, the plaintiffs allege that the Restore products prematurely degrade, chip, peel, flake, strip, and deteriorate. This leads to extensive damage and monetary losses for consumers, who are left with the costly repairs and replacements.
The manufacturer of Rust-Oleum Deck Restore claims to offer a 10-year warranty on the product. However, when consumers have complained about the product's failure, the company has allegedly only offered to exchange the product or provide a refund, leaving customers with the burden of repairing or replacing their decks.
The lawsuit against Rust-Oleum Deck Restore presents claims of breach of express and implied warranty, fraudulent concealment, negligent misrepresentation, unjust enrichment, and violations of the New York Deceptive Acts and Practices Act. The plaintiffs seek to recover three times the cost of class members' actual damages, up to $10,000 per individual.
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Frequently asked questions
Behr offers a one-year limited warranty on its Advanced DeckOver paint. If the product does not meet manufacturing specifications or perform as specified on the label within a year of purchase, Behr will either provide an equivalent amount of new product or refund the original purchase price. This warranty does not cover labour costs or incidental damages.
The warranty covers issues related to manufacturing specifications and the performance of the product when applied according to the label instructions. It does not cover labour costs or incidental damages.
If you experience issues with the Behr Deck Restore paint within the warranty period, you will need to contact Behr and provide proof of purchase, such as the original receipt. Behr may also inspect the application of the product before processing your claim.
Yes, the warranty has several limitations. It only covers the original consumer purchaser and excludes labour costs and incidental or consequential damages. Additionally, some states may have different laws regarding implied warranties, so the specific rights under the warranty may vary depending on your location.
