Marcus Chen
Little Greene is a British, family-run, paint and wallpaper manufacturer, with a factory based in Wales. They are committed to the socially and environmentally responsible production of high-quality paints and wallpapers, referencing key periods of interior design from the 17th century to the late 20th century. Paint and Paper Library is another paint brand that is handled by the same customer service team as Little Greene and is based in the same office.
| Characteristics | Values |
|---|---|
| Relationship between Paint and Paper Library and Little Greene | Paint and Paper Library and Little Greene are handled by the same customer service team and are based in the same office |
| Little Greene's customer service | Poor |
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What You'll Learn
- Little Greene is an independent, eco-friendly, family-run business
- Little Greene and Paint and Paper Library are the same company
- Little Greene offers a range of traditional and modern finishes
- Little Greene's paint and wallpaper represent 300 years of decorative history
- Little Greene's customer service has been criticised for being unhelpful and slow
Little Greene is an independent, eco-friendly, family-run business
As an independent family business, Little Greene has the flexibility to prioritise environmental considerations in its decision-making. They were one of the first UK paint manufacturers to achieve the European environmental standard BS EN ISO 14001 in 2004. Little Greene's environmentally-friendly paints and wallpapers are made with natural, organic, and safe synthetic pigments, resulting in high-quality finishes with superb depth of colour, high covering power, and durability. Their water-based eco-friendly paint finishes have virtually zero VOC content, ensuring solvent contributions to the atmosphere and respiratory issues are not a concern.
Little Greene's commitment to eco-friendliness extends beyond their products. They believe in making small changes at all operational levels, from packaging to the local environment, to make a significant overall impact. For example, they have developed intelligent blending techniques to reuse leftover paint, preventing waste and upcycling unwanted paint into new colours for interior walls and ceilings. Their partnership with the National Trust provides access to a mix of decorative styles and archive materials, allowing them to draw inspiration from historic artefacts and original artworks for their whimsical wallpaper designs.
Little Greene's independent status also allows them to maintain traditional craft techniques. Much of their paint-making process is still undertaken by skilled craftspeople rather than automated machines, preserving the heritage and history of The Little Greene Dye Works. By doing so, they continue to produce a complete range of traditional and modern finishes, including interior and exterior finishes, oil-based paints, floor paints, and their signature range of hard-wearing, water-based 'Intelligent Paints'.
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Little Greene and Paint and Paper Library are the same company
Little Greene is a British paint and wallpaper manufacturer with a focus on environmental sustainability and socially responsible production. The company offers a range of interior and exterior finishes, including hard-wearing and weatherproof paints, as well as a collection of whimsical wallpapers inspired by historic artefacts and original artworks. Little Greene prides itself on its high-quality products, referencing 300 years of decorative history and working closely with custodians of historic decoration like the National Trust.
Paint and Paper Library is a brand that operates under the Little Greene umbrella. While they share the same customer service team and office space, Paint and Paper Library has its own distinct identity within the Little Greene family.
A customer, recounting their experience on Mumsnet, mentioned ordering paint from both Paint and Paper Library and Little Greene. They noted that the Paint and Paper Library paint arrived promptly, whereas there was a significant delay with the Little Greene order. This delay was due to the specific colour ordered—Ultra Blue—which is a limited-edition colour made with a single pigment, Ultra Marine, and couldn't be tinted or reproduced instantly by stockists.
Despite the delay, the customer acknowledged that Paint and Paper Library and Little Greene are the same company, operating from the same office. This is further confirmed by a response from Little Greene's customer service team, who acknowledged the issue and took responsibility for the lack of communication regarding the discontinued shade.
Little Greene's commitment to customer satisfaction is evident in their response, as they took steps to address the issue and prevent similar instances in the future. While the customer experienced a delay, it highlights that Little Greene and Paint and Paper Library are indeed part of the same company, with interconnected operations and a shared commitment to quality and customer service.
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Little Greene offers a range of traditional and modern finishes
Little Greene is an independent, British paint and wallpaper manufacturer, offering a wide range of traditional and modern finishes. The company is committed to the socially and environmentally responsible production of high-quality paints and wallpapers, referencing key periods of interior design from the 17th century to the late 20th century. Little Greene is the only British paint maker still producing a complete range of traditional and modern finishes, including interior and exterior finishes, oil-based paints, floor paints, and a signature range of hard-wearing, water-based 'Intelligent Paints'.
The Intelligent Paint range includes Intelligent Satinwood, a quick-drying satin paint with a 30-35% sheen, suitable for walls, woodwork, kitchen cabinets, and furniture. For a paint with a lower sheen, Little Greene offers Intelligent Eggshell, a semi-matt paint ideal for woodwork, radiators, kitchen cabinets, and walls in damp areas. The range also includes Intelligent Matt, a washable and durable option for interior walls and ceilings, perfect for high-traffic areas.
In addition to their modern finishes, Little Greene offers a range of traditional finishes that pay homage to the past. The company works closely with the National Trust, delving into a mix of decorative styles and archive materials to resurrect historic designs. Little Greene's Colours of England paint collection, for example, is inspired by historical colour schemes, bringing a timeless elegance to both modern and traditional interiors.
Little Greene's paint is known for its rich pigmentation, deep colour intensity, and durable composition. The company uses only the finest natural, organic, and safe synthetic pigments, ensuring superb depth of colour and high covering power. Their commitment to sustainability is evident in their water-based formulas and recyclable cans, making them a leader in environmentally-friendly paint production.
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Little Greene's paint and wallpaper represent 300 years of decorative history
Little Greene is an independent, British paint and wallpaper manufacturer that represents 300 years of decorative history. The company is committed to socially and environmentally responsible production and boasts an extensive portfolio of traditional and modern finishes. Little Greene is the only British paint maker that continues to produce a full range of finishes, including interior and exterior options, oil-based paints, floor paints, and water-based 'Intelligent Paints'.
The company's history dates back to The Little Greene Dye Works, and its fundamental principles of paint formulation have remained largely unchanged. Little Greene prioritises the use of natural, organic, and safe synthetic pigments, resulting in paints with superb depth of colour, high covering power, and the longevity expected from modern formulas.
The company's association with the National Trust provides access to a diverse range of decorative styles and archival materials. Little Greene's wallpaper collection resurrects designs from forgotten archives, bringing historic artefacts and original artworks from National Trust properties to life.
Little Greene's paint and wallpaper offerings represent key periods of interior design, from the 17th century to the late 20th century. The company is dedicated to an ongoing research programme that revives the best colours and patterns from the past. Little Greene's commitment to historical accuracy and aesthetic excellence makes it a trusted source for those seeking to infuse their spaces with a combination of timeless elegance and modern functionality.
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Little Greene's customer service has been criticised for being unhelpful and slow
Little Greene is a British, family-run paint and wallpaper manufacturer. The company is committed to producing high-quality paints and wallpapers in a socially and environmentally responsible manner. Little Greene's products represent 300 years of decorative history, with colours and patterns inspired by key periods of interior design from the 17th century to the late 20th century.
While Little Greene claims to provide the best quality customer service, some customers have criticised the company for being unhelpful and slow. In particular, a customer named Victoria noted that while she loved the paint colours, she found the customer service team unfriendly and unhelpful when she contacted them regarding outdoor paint. She also noted that the colours of the paints varied from how they appeared in the pots, tending to be darker than expected.
Another customer, Paul, expressed disappointment with his experience, stating that he received the wrong colour after ordering from their website. He advised against ordering from Little Greene if the job was time-critical. These reviews highlight areas where Little Greene could improve its customer service to ensure timely and accurate order fulfilment and provide more helpful and friendly assistance.
Little Greene does provide multiple avenues for customers to contact their customer service team, including a phone number and an email address. The company strives to answer queries as quickly and efficiently as possible, but they do not guarantee a same-day response.
Despite some criticisms, Little Greene has also received positive feedback from customers who were pleased with the high standard of customer service they received. It is important to acknowledge that while there are areas for improvement, Little Greene's commitment to providing quality customer service is evident in their response to customer reviews, where they express gratitude for feedback and emphasise their dedication to assisting customers.
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Frequently asked questions
Yes, Paint and Paper Library is owned by Little Greene. They are handled by the same customer service team and are based in the same office.
Little Greene is an independent, British paint and wallpaper manufacturer. They are a family-run business with their own factory in North Wales.
Little Greene is known for its high-quality, eco-friendly paints and wallpapers. They have a range of interior and exterior finishes, oil-based paints, floor paints, and water-based 'Intelligent Paints'. Their products represent 300 years of decorative history, referencing key periods of interior design from the 17th century to the late 20th century.
Reviews of Little Greene's customer service are mixed. Some customers have reported issues with late deliveries and a lack of communication, while others have received timely responses and resolutions to their queries.
