Lena Rivera
PPG Paints Arena is a leading entertainment venue and the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania. It hosts more than 150 events per year and is home to the NHL Pittsburgh Penguins. The arena has a box office that sells accessible seating tickets and provides information on lost or stolen tickets. Tickets can also be purchased online through Ticketmaster or by calling their hotline.
| Characteristics | Values |
|---|---|
| Box Office Ticket Sales | Available online and by phone |
| Box Office Hours | Monday–Friday at 10 am, Saturday–Sunday at 12 pm; hours vary on event days and are subject to change |
| Ticketmaster | Available online and by phone |
| Accessible Seating | Available on all seating levels; indicate requirements when ordering |
| Assistive Devices | Available for guests with hearing disabilities |
| Re-entry | Not permitted |
| Cameras | Small personal still-cameras with 3-inch lenses or smaller are permitted for Pittsburgh Penguins hockey games and most events; other camera policies vary |
| Food and Beverages | No outside food or beverages permitted; concessions stands available |
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What You'll Learn
Box office hours
The PPG Paints Arena Box Office is open on event days only. On Mondays through Fridays, the box office opens at 10 am, and on Saturdays and Sundays, it opens at 12 pm. The box office hours on event days vary, and are subject to change due to event timings, holidays, or inclement weather.
The DICK'S Sporting Goods Box Office at PPG Paints Arena also sells accessible seating. For questions or concerns about accessible seating, you can email or call Ticketmaster at 800-745-3000, or through the PA Relay Service at 7-1-1.
For more information on box office hours, you can call 412-642-1800.
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Accessible seating
The accessible drop-off location for PPG Paints Arena is located on Fifth Avenue near the Peoples Gate and EQT Gate at the southwest corner of the PPG Paints Arena. Accessible parking is available in several lots near PPG Paints Arena, including the East Lot, Fullerton Lot, South Lot, and West Lot. Designated spaces are available for vehicles with a current state-issued disability placard or license plate. These accessible spaces are allocated on a first-come, first-served basis. Accessible parking is also available in the parking garage attached to the PPG Paints Arena, depending on availability.
The PPG Paints Arena is equipped with elevators and escalators that access all areas of the arena. Guests who require special assistance in reaching their seats can contact Guest Services in advance or speak to a staff member during the event. There are two First Aid Stations inside the PPG Paints Arena, one located on the main concourse near section 104 and the other on the upper concourse near section 232. These locations are staffed with trained emergency medical personnel during events.
Assistive Listening Devices are available for guests with hearing disabilities at all PPG Paints Arena events. These can be obtained by visiting the Guest Services location on the main concourse outside section 104. Guests must provide valid picture identification or a credit card as collateral for the device. All restroom facilities at PPG Paints Arena are accessible, and there are fourteen family/unisex restrooms available throughout the arena. Interpretation services are also provided for guests with hearing disabilities, although these are not guaranteed for every event.
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Ticket purchases
PPG Paints Arena is a leading entertainment venue and the regional epicentre for athletic events, concerts, and family shows in Western Pennsylvania. It hosts more than 150 events per year, including national collegiate tournaments and NHL Pittsburgh Penguins games.
PPG Paints Arena offers a secure and straightforward ticket-buying process through its authorised outlets, ensuring customers' peace of mind. Tickets can be purchased online at Ticketmaster or the PPG Paints Arena Box Office, providing customers with a range of options to secure their desired seats.
The Box Office is open on event days, with standard hours of Monday to Friday at 10 am and Saturday to Sunday at 12 pm. However, hours may vary on event days and are subject to change due to holidays or inclement weather.
Ticket prices at PPG Paints Arena vary based on several factors, including event popularity, ticket quantity, seating location, and overall demand. Accessible seating is available at all seating levels, and customers can specify their requirements when purchasing tickets.
To ensure a smooth and safe experience, customers are advised to purchase tickets only from authorised outlets, such as Ticketmaster or the PPG Paints Arena Box Office, to avoid issues with counterfeit or invalid tickets.
For added convenience, the Box Office also offers a secure online checkout system that accepts major credit cards, PayPal, Apple Pay, and Affirm, allowing customers to buy tickets from the comfort of their homes.
With a focus on accessibility, the venue provides Assistive Listening Devices for guests with hearing disabilities, available at the Guest Service location outside section 104, further demonstrating their commitment to an inclusive entertainment experience.
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Lost or stolen tickets
PPG Paints Arena has a box office—the DICK'S Sporting Goods Box Office—where accessible seating tickets are sold. The box office is located in the lobby, and Will Call opens one hour before events. Patrons must present valid photo identification when collecting tickets.
PPG Paints Arena does not replace or refund invalid, lost, or stolen tickets. Tickets purchased from unauthorized agents may be counterfeit, stolen, or void, and may not be valid for entry to the event. The venue is unable to honor such tickets and will confiscate them and file a report.
To avoid issues with counterfeit, stolen, void, or otherwise invalid tickets, it is recommended that tickets are only purchased from an authorized Ticketmaster outlet or the PPG Paints Arena Box Office. Tickets purchased on traditional Ticketmaster, Pittsburgh Penguins, or PPG Paints Arena-branded cardstock are accepted as a form of entry into the arena.
Ticketmaster mobile-compatible tickets, generated by Ticketmaster and shown on a mobile device as a rotating barcode, are also accepted. Screenshots of barcodes and 8 1/2 x 11 PDF tickets will not be accepted at any event.
For inquiries about lost items after an event, guests can call 412-804-7903 for information. Items lost at events are kept in storage for 30 days before being disposed of or donated to charity.
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Reselling tickets
PPG Paints Arena has a box office for ticket sales, which is open on event days from Monday to Friday at 10 am and on Saturday and Sunday at 12 pm. The box office hours may vary on event days and are subject to change due to event timings, holidays, or weather conditions.
Now, for the reselling of tickets, there are a few important points to note:
- PPG Paints Arena has a strict policy against ticket scalping and the resale of tickets. It is important to purchase tickets from authorized sources only, as the arena will not honor, replace, or refund invalid tickets.
- Websites like StubHub, Vivid Seats, eBay, Craigslist, or secondary ticket agencies/brokers are not recognized ticketing agents, and tickets purchased from such sources may be counterfeit, stolen, or void.
- Only Ticketmaster mobile-compatible tickets will be accepted. These are tickets generated by Ticketmaster and displayed on a mobile device as a rotating barcode or a QR code (not a standard barcode).
- Screenshots of barcodes, PDF tickets, or QR codes printed on paper will not be accepted.
- For Pittsburgh Penguins events, Ticketmaster mobile-compatible tickets or traditional hard tickets (Ticketmaster, Pittsburgh Penguins, or PPG Paints Arena branded cardstock) are accepted.
- For non-Penguins events, only Ticketmaster mobile-compatible tickets are accepted.
- Accessible seating is available at all seating levels. When ordering accessible tickets, be sure to specify your requirements. Accessible tickets can be purchased through Ticketmaster or directly from the DICK'S Sporting Goods Box Office at PPG Paints Arena.
In summary, while PPG Paints Arena does have a box office for ticket sales, it is important to be aware of the arena's policies on ticket resales and only purchase tickets from authorized sources to ensure a smooth and valid entry into the event.
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Frequently asked questions
Yes, the DICK'S Sporting Goods Box Office at PPG Paints Arena sells accessible seating. The Box Office will only be open on event days, Monday to Friday at 10 am, and Saturday to Sunday at 12 pm.
The box office hours vary on event days and are subject to change as a result of event timings, holidays, or inclement weather.
The DICK'S Sporting Goods Box Office is located near Section 118 and near Section 229.
Yes, you can buy tickets at the box office or from an authorized Ticketmaster outlet.
No, PPG Paints Arena does not provide ticket upgrades. If you would like to change your seat, you must purchase a new ticket at the box office.
